How long are shipping times?
Your product(s) will ship within 2-3 business days of your order. Depending on your proximity to Downtown Toronto your order could take up to 5-8 business days to reach your doorstep.

What's your return policy?
Due to the customization of HOWISTAYFIT products we are unable to offer returns. However, if there is a defect or your goods are damaged please tell us what went wrong, send along a picture, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?
Cancelations are possible if they are submitted before you receive your order confirmation details by email, or 48 hours prior to your pick up date.

What happens if I receive the wrong item?
If there’s an issue with your order, if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted then simply notify us and we’ll give you a refund.

Do you offer exchanges?
Again due to the customization of HOWISTAYFIT products we do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.