SHIPPING & POLICIES

How long are shipping times?

  • Your product(s) will ship within 2-3 business days of your order.

  • Depending on your proximity to Downtown Toronto your order could take up to 5-8 business days to reach your doorstep.

What's your return policy?

  • Due to the customization of HOWISTAYFIT products we are unable to offer returns.

  • However, if there is a defect or your goods are damaged please tell us what went wrong, send along a picture, and we’ll give you your money back in full.

  • Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?

  • Cancelations are possible if they are submitted before you receive your order confirmation details by email, or 48 hours prior to your pick up date.

What happens if I receive the wrong item?

  • If there’s an issue with your order, if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted then simply notify us and we’ll give you a refund.

Do you offer exchanges?

  • Again due to the customization of HOWISTAYFIT products we do not offer exchanges.

  • However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.